Welcome to the new Brownspoint web store! If you have an existing account with us, you will need to reset your password! Please use the forgot password function to reset. Passwords are secure therefore cannot be copied during a data transfer. Thank You!! Please enjoy using the new updated site..

FAQ


Is it safe to use my credit card?
Absolutely. We have taken every precaution to make your transactions secure. Our Internet site is built on a shopping cart software system that utilizes industry-standard security measures, including SSL (Secure Sockets Layer). All account information submitted to us is safely isolated from unauthorized Internet access. See our Privacy Statement.

 

Do I have to pay sales tax?
Sales tax will be calculated on a state by state basis and collected as required. International VAT, Customs taxes and fees are the responsibility of the customer receiving the goods.


 

How can I pay for my order?
We accept Visa, MasterCard, American Express and Discover.


How much will my shipping charges be?
During the order process, you will be given a list of different shipping methods from which you can pick the one that suits you. The total cost of goods and the estimated cost of shipping as well as sales taxes if applicable are clearly displayed.


How do I track my order?
A tracking number will be e-mailed to you when your order is shipped.


What if I need to return my order?
You may return an item in its original condition for a refund or credit within 15 days of receiving. Shipping charges can only be refunded if the return is due to our error. All returns must be accompanied by the packing slip. After a return has been received, it will take 1-2 weeks to process. If using a credit card, refunds will be credited to your account. If paying by check or money order, a refund check will be mailed to you. We suggest using UPS for your protection.


What if you don't have all of the items in stock?
If an item you ordered is not in our stock, it will be ordered automatically. It will normally take about 1 to 3 days for us to receive these parts from one of the three Suzuki Parts Distribution Centers. For parts that Suzuki Marine is unable to fill due to back orders, we will update the Review Order page with an estimated shipping Date when available.

Have questions we didn't answer?
If you have additional questions, please E-mail us or call our Customer Service Department at 732-264-7176. Also, we want to hear your thoughts and suggestions on how we can make our site more helpful for you.


What about Warranties on parts and accessories?
All parts and accessories come with a manufactures warranty. Click here for a copy of Suzuki's Warranty Policy.